Privacy Policy

Incentive Jet LLC ("Incentive Jet," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• Visit our website;
• Request a charter quote;
• Contact us by telephone, email, or online forms;
• Request or purchase private aviation concierge or charter brokerage services;
• Subscribe to receive marketing communications; or
• Otherwise interact with Incentive Jet.

This Privacy Policy also describes your privacy rights and the choices available to you regarding your personal information.

This Privacy Policy applies to personal information collected through our website and in connection with our business operations.

This Privacy Policy does not apply to third-party websites, aircraft operators, fixed-base operators (FBOs), payment processors, or other companies whose privacy practices are governed by their own privacy notices.

Depending on your interaction with us, we may collect the following categories of personal information.

A. Identification Information

• Name
• Company name
• Email address
• Telephone number (including, but not limited to, mobile, landline, work, and personal phone numbers)
• Mailing address
• Billing information

B. Charter and Trip Information

• Departure and destination locations
• Travel dates
• Passenger counts
• Aircraft preferences
• Charter requirements
• Catering preferences
• Ground transportation requests
• Special service requests
• Customer flexibility
• Customer budgetary constraints
• Previous travel and charter bookings and arrangements
• Loyalty or membership information (if applicable)

C. Passenger Information

Where required for arranging flights or complying with aviation regulations, we may collect:

• Passenger names
• Dates of birth
• Nationality
• Passport information
• Government-issued identification
• Citizenship information
• Visa information
• Customs or immigration information
• APIS or TSA information where required
• Passenger voluntarily provided health concerns / needs (For example, back or leg injuries, or Oxygen concentrator needs. We want to ensure that the most comfortable and compliant aircraft is sourced for the mission.)
• Emergency contact information (if voluntarily provided)

D. Payment Information

Payments may be processed by third-party payment processors.

Unless necessary for billing administration, Incentive Jet does not store complete payment card numbers.

E. Website Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring URLs
• Pages visited
• Session duration
• Cookie identifiers
• Advertising identifiers
• Approximate geographic location
• Website interaction information

F. Communications

We collect information contained in:

• Emails
• Contact forms
• Quote requests
• Telephone calls
• SMS messages (where applicable)
• Customer support communications

Depending on the services requested, we may collect information that certain privacy laws classify as sensitive personal information, including:

• Passport information
• Government-issued identification numbers
• Citizenship information
• Nationality
• Information necessary to comply with aviation security requirements

We collect sensitive personal information only as reasonably necessary to provide requested services, comply with legal obligations, or protect against fraud or security risks. We do not use sensitive personal information to infer characteristics about individuals.

We collect information:

• Directly from you;
• Automatically through your use of our website;
• From your employer or travel coordinator;
• From charter operators and aviation partners;
• From payment processors;
• From publicly available sources; and
• From advertising, analytics, and technology providers.

We may use personal information to:

• Respond to inquiries and quote requests;
• Arrange charter flights and concierge services;
• Coordinate with aircraft operators and service providers;
• Verify passenger information;
• Process payments;
• Provide customer support;
• Improve our website and services;
• Analyze website usage;
• Measure advertising effectiveness;
• Send requested marketing communications;
• Detect fraud and unauthorized activity;
• Maintain business records;
• Comply with legal obligations;
• Enforce our agreements; and
• Protect our rights, customers, and business.

We do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects.

Our website uses cookies, pixels, tags, scripts, and similar technologies.

These technologies may include:

• Essential cookies
• Performance cookies
• Analytics cookies
• Functional cookies
• Advertising cookies

Where required by applicable law, we obtain consent before placing non-essential cookies.

Our website may utilize:

• Google Tag Manager
• Google Analytics
• Google Consent Mode
• LinkedIn Insight Tag
• Other advertising or analytics technologies that may be implemented from time to time.

You may manage cookie preferences through our cookie preference center or your browser settings.

You may also visit Google and LinkedIn privacy resources to manage certain advertising preferences.

We may disclose personal information to:

• Aircraft operators;
• Direct air carriers;
• Fixed-base operators (FBOs);
• Ground transportation providers;
• Catering providers;
• Payment processors;
• CRM providers;
• Website hosting providers;
• Cloud storage providers;
• Marketing vendors;
• Analytics providers;
• Professional advisors;
• Auditors;
• Insurance providers;
• Government authorities when legally required;
• Law enforcement agencies where legally permitted; and
• Successors in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information for monetary consideration.

Certain online advertising technologies may constitute "sharing" or "targeted advertising" under certain state privacy laws. Where required by law, consumers may opt out of these activities.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries;
• Providing requested services;
• Maintaining accounting records;
• Complying with legal obligations;
• Resolving disputes;
• Exercising or defending legal claims.

Retention periods vary depending upon the type of information and applicable legal requirements.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending upon your state or country of residence, you may have the right to:

• Know what personal information we collect;
• Access your personal information;
• Correct inaccurate information;
• Delete personal information;
• Obtain a portable copy of certain information;
• Opt out of targeted advertising;
• Opt out of certain profiling activities;
• Withdraw consent where processing is based on consent;
• Limit the use of sensitive personal information where applicable.

To exercise your rights, contact:

Email: info@incentivejet.com

We may request information necessary to verify your identity before responding.

Authorized agents may submit requests where permitted by law, subject to verification.

If we deny a request where applicable law provides an appeal right, you may submit a written appeal using the contact information above.

We will not discriminate against you for exercising your privacy rights.

For California residents, this Privacy Policy also serves as our Notice at Collection under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

During the preceding 12 months, we have collected the categories of personal information described in Section 3.

We collect this information for the business purposes described in Section 6 and disclose it to the categories of recipients described in Section 8.

We do not knowingly sell personal information for monetary consideration.

Where online advertising technologies constitute "sharing" under California law, California residents may exercise applicable opt-out rights through our cookie preference center or by contacting us.

Incentive Jet is located in the United States and primarily serves customers located within the United States.

If you access our website from another country, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards for international data transfers.

Where applicable, we process personal information based on one or more of the following legal bases:

• Performance of a contract or steps taken prior to entering into a contract;
• Compliance with legal obligations;
• Legitimate business interests that are not overridden by your rights;
• Your consent, where required.

Individuals located in the European Economic Area, United Kingdom, or Switzerland may also have the right to lodge a complaint with their applicable supervisory authority.

You may opt out of promotional emails at any time by using the unsubscribe link included in our communications or by contacting us.

Operational or transactional communications relating to requested services may still be sent.

Our website and services are intended for adults.

We do not knowingly collect personal information from children under 13 years of age.

If we learn that we have collected such information, we will delete it in accordance with applicable law.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those third-party sites.

We may revise this Privacy Policy from time to time.

When changes are made, we will update the "Last Updated" date above.

Material changes will become effective upon posting unless otherwise required by law.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Incentive Jet LLC

P.O. Box 86, Northbrook, IL 60062

Email: info@incentivejet.com

Telephone: 1.888.919.5387

If you are an individual located in the European Economic Area, United Kingdom, or Switzerland, you may also contact us using the information above regarding any questions concerning your personal information.